Terms of service
How long will it take for my order to arrive?
We process your order on the next working day and usually dispatch it on the same day or the following day. The average delivery time* is therefore 2 to 4 working days, depending on the delivery area. International shipments take up to 10 working days. The prerequisite is the complete and error-free receipt of your order & payment.
Our parcels are shipped with DHL. You will receive the tracking link together with the invoice in a shipping confirmation sent by us.
Related reference (*)
“The period for delivery begins with payment in advance on the day after the payment order is issued to the transferring bank, with other payment methods on the day after conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.”
What are the shipping costs?
Our shipping costs within Germany are €5.90. The shipping costs abroad depend on the country of delivery, see the table below for an overview.
Outside of Germany the following applies:
Zone 1: up to 5 kilo = 16,80€, non EU=24,80€
Zone 2: up to 5 kilo= 16,80€, non EU=16,95€
Zone 3 up to 5 kilo= 17,45€, Non EU=28,70€
Zone 4 up to 5 kilo 39,65€
Zone 5 up to 5 kilo 38,70€
TARIFF ZONES WITH COUNTRIES
Zone 1 - EU Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands4, Poland
Zone 1 - non EU Liechtenstein, Switzerland
Zone 2 - EU/non EU Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Zone 3 - EU
Bulgaria4, Estonia4, Finland5, Greece4, Ireland4, Croatia4, Latvia4, Lithuania4, Malta4, Portugal, Romania, Cyprus4
Zone 3 - non EU
Albania, Belarus, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine
Zone 4 - non EU Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey
Zone 5 - non EU
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic of)6, India, Indonesia, Iraq, Iran, Japan, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Yemen, Malaysia, Maldives, Mexico, Mexico, Malaysia, Maldives, Mexico, China (People's Republic of)6, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam. Arab Emirates, Vietnam
Where is my parcel? How can I track the delivery status?
You will receive your shipment number and a tracking link with the invoice email that we send you after your order has been processed (sender shop@wild-wisdom.de). You can track the delivery using the tracking number at https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html.
What happens if the parcel cannot be delivered on the first delivery attempt?
If the parcel cannot be delivered on the first attempt, it will be taken to a DHL parcel store where it will wait for you for seven working days. You will be informed of this with a card in your letterbox and by email (as both can go wrong, please check both and also your spam folder to be on the safe side).
If the parcel has not been collected from the parcel store after seven days, it will be returned to us.
What can I do if I have not yet received my parcel?
The email with the invoice and delivery information that you received from us (sender shop@wild-wisdom.de) contains a tracking link. You can use this to track the parcel. If you have any questions or if something has not gone as expected, please call us at 017660429222 or send us an email to shop@wild-wisdom.de.
Where do you deliver to?
Delivery from our online store takes place within Germany and most European countries. For an overview, please take a look at the complete overview of delivery times and delivery costs. With regard to deliveries to other European countries, we do not offer deliveries to overseas territories (e.g. the Netherlands excluding overseas territories, Aruba and the Netherlands Antilles, France excluding overseas departments; Spain excluding Ceuta, Melilla and the Canary Islands, etc. etc.) and some special delivery areas.
Within Germany, we will deliver your order to any address of your choice, including DHL pick-up stations. Unfortunately, delivery to a PO box is not possible.
Can I also have parcels delivered to DHL Packstations and DHL parcel stores?
Yes, you can.
What do I do if my parcel does not arrive?
As soon as your parcel leaves our warehouse, you will receive a shipping confirmation with shipment tracking by email. If the parcel does not arrive within a maximum of 5 working days despite confirmed dispatch, please contact our service team. You can reach us by phone Monday to Friday from 10:00 to 14:00 at +17660420222 or send us an email to info@wild-wisdom.de.
How can I pay?
You can choose from the following payment methods in our online store:
Payment by credit card
Payment via Paypal
Payment by ApplePay
Payment by credit card
We accept the major credit cards Visa and MasterCard. We also guarantee that your highly sensitive information is absolutely safe from access by third parties, as we use the latest technology to protect your data and send all entries encrypted via a 128-bit SSL connection.
Payment by bank transfer:
Unfortunately our webshob domain does not offer this option as a payment method, we hope that one of the other payment methods will suit you.
If you cannot use any of the listed payment options, please contact us and we will try to find a solution for you.
Payment via Paypal
To use this service, you must have a PayPal account. If you have deposited your bank details or credit card number with PayPal, you can log in securely and easily with your PayPal user name and password to pay. When selecting the PayPal payment method, you will be redirected to PayPal by clicking on the “CONTINUE” button. After payment confirmation, you will be returned to the order overview. By clicking on “BUY NOW” the order will be sent to us.
Is there a minimum order value?
There is a minimum order value of 10.00 euros
Why do I have to enter my telephone number and email address when placing an order?
We want to offer you the best possible service, which above all includes fast and smooth processing of your order. We use your telephone number to clarify any questions you may have about your order as quickly and easily as possible and as part of our customer service. Your email is required for shipping and email notifications. For deliveries to some European countries, e.g. France, it is also necessary to provide your telephone number.
Your personal data will always be treated confidentially. You can find more information on this in our privacy policy.
Is shipping insured?
The shipping risk, the risk of loss and damage, is of course borne by goodmoodfood as the seller. If your order has not arrived, the goods are damaged or you have any other complaints or suggestions, it is best to contact us directly: By email to shop@wild-wisdom.de .net or by phone at +49 17660420222 (Mon - Fri, 10:00 -15:00).
Not satisfied with the product?
If you are not satisfied with the product or notice any defects, please send us an email with photos and a description and feel free to give us a call. We prefer to clarify this directly with you on the phone, we will surely find a solution 🙂
Returns can be sent to: Wild Wisdom Zh. Pauline Lombardi, Emser Str 60, DE-12051 Berlin
Not satisfied with the product?
If you are not satisfied with the product or notice any defects, please send us an email with photos and a description and feel free to give us a call. We prefer to clarify this directly with you on the phone, we will surely find a solution 🙂
Returns can be sent to: Wild Wisdom Zh. Pauline Lombardi, Emser Str 60, DE-12051 Berlin
Can products with an expired best-before date be sold?
A best-before date is not a use-by date. It is legal to sell food that has already passed its best-before date after checking that it is edible and stating that it has already expired. Once the best-before date has expired, the manufacturer of the food is no longer solely liable for the edibility of the products, but the distributor must assume a large part of the liability. As we at Wild Wisdom occasionally offer food with an expired best-before date in our webshop for reasons of sustainability, we therefore assume a large part of the liability. We therefore ensure that all our food is still edible.
We process your order on the next working day and usually dispatch it on the same day or the following day. The average delivery time* is therefore 2 to 4 working days, depending on the delivery area. International shipments take up to 10 working days. The prerequisite is the complete and error-free receipt of your order & payment.
Our parcels are shipped with DHL. You will receive the tracking link together with the invoice in a shipping confirmation sent by us.
Related reference (*)
“The period for delivery begins with payment in advance on the day after the payment order is issued to the transferring bank, with other payment methods on the day after conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.”
What are the shipping costs?
Our shipping costs within Germany are €5.90. The shipping costs abroad depend on the country of delivery, see the table below for an overview.
Outside of Germany the following applies:
Zone 1: up to 5 kilo = 16,80€, non EU=24,80€
Zone 2: up to 5 kilo= 16,80€, non EU=16,95€
Zone 3 up to 5 kilo= 17,45€, Non EU=28,70€
Zone 4 up to 5 kilo 39,65€
Zone 5 up to 5 kilo 38,70€
TARIFF ZONES WITH COUNTRIES
Zone 1 - EU Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands4, Poland
Zone 1 - non EU Liechtenstein, Switzerland
Zone 2 - EU/non EU Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Zone 3 - EU
Bulgaria4, Estonia4, Finland5, Greece4, Ireland4, Croatia4, Latvia4, Lithuania4, Malta4, Portugal, Romania, Cyprus4
Zone 3 - non EU
Albania, Belarus, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine
Zone 4 - non EU Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey
Zone 5 - non EU
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic of)6, India, Indonesia, Iraq, Iran, Japan, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Yemen, Malaysia, Maldives, Mexico, Mexico, Malaysia, Maldives, Mexico, China (People's Republic of)6, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam. Arab Emirates, Vietnam
Where is my parcel? How can I track the delivery status?
You will receive your shipment number and a tracking link with the invoice email that we send you after your order has been processed (sender shop@wild-wisdom.de). You can track the delivery using the tracking number at https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html.
What happens if the parcel cannot be delivered on the first delivery attempt?
If the parcel cannot be delivered on the first attempt, it will be taken to a DHL parcel store where it will wait for you for seven working days. You will be informed of this with a card in your letterbox and by email (as both can go wrong, please check both and also your spam folder to be on the safe side).
If the parcel has not been collected from the parcel store after seven days, it will be returned to us.
What can I do if I have not yet received my parcel?
The email with the invoice and delivery information that you received from us (sender shop@wild-wisdom.de) contains a tracking link. You can use this to track the parcel. If you have any questions or if something has not gone as expected, please call us at 017660429222 or send us an email to shop@wild-wisdom.de.
Where do you deliver to?
Delivery from our online store takes place within Germany and most European countries. For an overview, please take a look at the complete overview of delivery times and delivery costs. With regard to deliveries to other European countries, we do not offer deliveries to overseas territories (e.g. the Netherlands excluding overseas territories, Aruba and the Netherlands Antilles, France excluding overseas departments; Spain excluding Ceuta, Melilla and the Canary Islands, etc. etc.) and some special delivery areas.
Within Germany, we will deliver your order to any address of your choice, including DHL pick-up stations. Unfortunately, delivery to a PO box is not possible.
Can I also have parcels delivered to DHL Packstations and DHL parcel stores?
Yes, you can.
What do I do if my parcel does not arrive?
As soon as your parcel leaves our warehouse, you will receive a shipping confirmation with shipment tracking by email. If the parcel does not arrive within a maximum of 5 working days despite confirmed dispatch, please contact our service team. You can reach us by phone Monday to Friday from 10:00 to 14:00 at +17660420222 or send us an email to info@wild-wisdom.de.
How can I pay?
You can choose from the following payment methods in our online store:
Payment by credit card
Payment via Paypal
Payment by ApplePay
Payment by credit card
We accept the major credit cards Visa and MasterCard. We also guarantee that your highly sensitive information is absolutely safe from access by third parties, as we use the latest technology to protect your data and send all entries encrypted via a 128-bit SSL connection.
Payment by bank transfer:
Unfortunately our webshob domain does not offer this option as a payment method, we hope that one of the other payment methods will suit you.
If you cannot use any of the listed payment options, please contact us and we will try to find a solution for you.
Payment via Paypal
To use this service, you must have a PayPal account. If you have deposited your bank details or credit card number with PayPal, you can log in securely and easily with your PayPal user name and password to pay. When selecting the PayPal payment method, you will be redirected to PayPal by clicking on the “CONTINUE” button. After payment confirmation, you will be returned to the order overview. By clicking on “BUY NOW” the order will be sent to us.
Is there a minimum order value?
There is a minimum order value of 10.00 euros
Why do I have to enter my telephone number and email address when placing an order?
We want to offer you the best possible service, which above all includes fast and smooth processing of your order. We use your telephone number to clarify any questions you may have about your order as quickly and easily as possible and as part of our customer service. Your email is required for shipping and email notifications. For deliveries to some European countries, e.g. France, it is also necessary to provide your telephone number.
Your personal data will always be treated confidentially. You can find more information on this in our privacy policy.
Is shipping insured?
The shipping risk, the risk of loss and damage, is of course borne by goodmoodfood as the seller. If your order has not arrived, the goods are damaged or you have any other complaints or suggestions, it is best to contact us directly: By email to shop@wild-wisdom.de .net or by phone at +49 17660420222 (Mon - Fri, 10:00 -15:00).
Not satisfied with the product?
If you are not satisfied with the product or notice any defects, please send us an email with photos and a description and feel free to give us a call. We prefer to clarify this directly with you on the phone, we will surely find a solution 🙂
Returns can be sent to: Wild Wisdom Zh. Pauline Lombardi, Emser Str 60, DE-12051 Berlin
Not satisfied with the product?
If you are not satisfied with the product or notice any defects, please send us an email with photos and a description and feel free to give us a call. We prefer to clarify this directly with you on the phone, we will surely find a solution 🙂
Returns can be sent to: Wild Wisdom Zh. Pauline Lombardi, Emser Str 60, DE-12051 Berlin
Can products with an expired best-before date be sold?
A best-before date is not a use-by date. It is legal to sell food that has already passed its best-before date after checking that it is edible and stating that it has already expired. Once the best-before date has expired, the manufacturer of the food is no longer solely liable for the edibility of the products, but the distributor must assume a large part of the liability. As we at Wild Wisdom occasionally offer food with an expired best-before date in our webshop for reasons of sustainability, we therefore assume a large part of the liability. We therefore ensure that all our food is still edible.